Refund policy

At folcrest, we want you to shop with confidence. If there's an issue with your order, we're here to help.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please include:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

Once your claim has been reviewed and approved, we will send a replacement at no additional cost or provide another appropriate resolution where applicable.

Change of Mind

Due to the nature of our fulfillment process, we are unable to accept returns or exchanges for change of mind, incorrect purchases, or unwanted items.

Please review your order carefully before completing your purchase.

Order Cancellations

Orders are processed shortly after they are placed. If you wish to cancel your order, please contact us as soon as possible.

If your order has not yet been processed or shipped, we will do our best to accommodate your request. Once an order has been dispatched, it can no longer be cancelled.

Lost or Missing Packages

If you believe your package has been lost during transit, please contact us. We will work with the shipping carrier to investigate the shipment and provide an appropriate resolution where applicable.

Contact Us

For any questions regarding your order or this policy, please contact us at:

Email: connect.tasha@gmail.com

We aim to respond to all enquiries within 1–2 business days.