Refund policy
At FOLCREST, we want you to shop with confidence. If there's an issue with your order, we're here to help.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photos or videos of the product and packaging
FOLCREST take direct responsibility for resolving eligible claims.
Once your claim has been reviewed and approved, we will provide either a replacement at no additional cost or a refund to your original payment method, depending on the circumstances of the claim.
Customers will not be required to return damaged, defective, or incorrect items overseas at their own expense. If a return is required, FOLCREST will provide return instructions and cover the applicable return shipping cost.
Change of Mind
Due to the nature of our fulfillment process, we are unable to accept returns or exchanges for change of mind, incorrect purchases, or unwanted items.
Please review your order carefully before completing your purchase.
Order Cancellations
If you need to cancel or make changes to your order, please contact us as soon as possible at connect.tasha@gmail.com.
Orders may be cancelled before they have been processed or shipped. Once an order has been processed or dispatched, we may no longer be able to cancel it.
If your order has already been processed or shipped, it can no longer be cancelled. If the item arrives damaged, defective, or incorrect, please follow the process outlined above.
If an eligible order is successfully cancelled after payment has been processed, the refund will be issued to the original payment method.
Lost or Missing Packages
If you believe your package has been lost during transit, please contact us with your order number and tracking information.
We will investigate the shipment with the shipping carrier. If the package is confirmed as lost, we will provide either a replacement at no additional cost or a refund to the original payment method.
Contact Us
If you have any questions about your order, shipment, return or refund, please contact us at:
Email: connect.tasha@gmail.com
Phone: +66 98 906 4066
Address: Soi Bang Waek 2 Yaek 9, Khuha Sawan, Phasi Charoen, Bangkok, 10160, Thailand
Country: Thailand
We aim to respond to all enquiries within 1–2 business days.