Shipping policy
Order Processing
All orders are processed within 1–3 business days after payment has been received. Once your order has been prepared and dispatched, you will receive a confirmation email with tracking information.
Orders are not processed or shipped on weekends or public holidays.
Shipping Times
Estimated delivery times:
- United States: 7–15 business days
Delivery times are estimates and may vary depending on customs processing, carrier delays, weather, or other factors beyond our control.
Order Tracking
Once your order has shipped, you'll receive a tracking number via email. Please allow up to 48 hours for tracking information to become active after dispatch.
Delayed Deliveries
While we work with trusted shipping partners, delivery times may occasionally be affected by customs inspections, severe weather, holidays, or carrier delays. We appreciate your patience if unexpected delays occur.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. FOLCREST is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error, contact us as soon as possible. We'll do our best to update your order before it ships.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
Include:
- Your order number
- Photos of the damaged item (if applicable)
- A brief description of the issue
We'll work with the shipping carrier and arrange an appropriate resolution, which may include a replacement where applicable.
Contact Us
If you have any questions about your shipment, please contact us at:
Email: connect.tasha@gmail.com