Shipping policy
Shipping Destinations
FOLCREST currently ships to customers within the United States only. We do not currently offer shipping to Thailand or other APAC destinations.
All orders are shipped to the delivery address provided by the customer at checkout.
Order Processing
All orders are processed within 1–3 business days after payment has been received. Once your order has been prepared and dispatched, you will receive a confirmation email with tracking information.
Orders are not processed or shipped on weekends or public holidays.
Shipping Times
Estimated delivery times:
- United States: 7–15 business days
Delivery times are estimates and may vary depending on customs processing, carrier delays, weather, or other factors beyond our control.
Order Tracking
Once your order has shipped, you'll receive a tracking number via email. Please allow up to 48 hours for tracking information to become active after dispatch.
Delayed Deliveries
While we work with trusted shipping partners, delivery times may occasionally be affected by customs inspections, severe weather, holidays, or carrier delays. We appreciate your patience if unexpected delays occur.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. FOLCREST is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error, contact us as soon as possible. We'll do our best to update your order before it ships.
Lost or Damaged Packages
If your order is lost in transit, arrives damaged or defective, or you receive an incorrect item, please contact us within 7 days of delivery or, for lost orders, within 7 days of the expected delivery date.
Please include:
- Your order number
- Photos or videos showing the issue, where applicable
- A brief description of the issue
FOLCREST takes direct responsibility for resolving eligible claims. Once the claim has been reviewed and approved, we will provide either a replacement at no additional cost or a refund to the original payment method, depending on the circumstances of the claim.
Customers will not be required to ship damaged, defective or incorrect items overseas at their own expense. If a return is required, FOLCREST will provide return instructions and cover the applicable return shipping cost.
Contact Us
If you have any questions about your order, shipment, return or refund, please contact us at:
Email: connect.tasha@gmail.com
Phone: +66 98 906 4066
Address: Soi Bang Waek 2 Yaek 9, Khuha Sawan, Phasi Charoen, Bangkok, 10160, Thailand
Country: Thailand